Privacy Policy
This Privacy Policy describes how Vaultskin (“we”, “us”, “our”, or the “Website”) collects, uses, discloses, and safeguards your information when you visit https://vaultskin.net and use our services.
If you are unwilling or unable to accept the terms of our Privacy Policy, you must refrain from using the Website or our services.
1. What We Collect
● Identity and Contact Data: such as your name, email address, billing address, and other details you provide.
● Transactional Information: including order history, receipts, and payment confirmations.
● Payment Details: processed securely by third-party payment providers (we do not store full card numbers).
● Steam/Trading Data: your Steam username, trade URL, and delivery or transaction status.
Technical Information: IP address, device/browser type, operating system, referral source, and cookie identifiers.
● Communications: messages sent to us through support, forms, or correspondence.
● Verification Data: identity documentation, proof of address, date of birth, and other information required for AML/KYC purposes by payment partners or regulators.
2. How We Collect Data
● Directly from you when you create an account, place an order, contact support, or submit forms.
● Automatically through cookies, analytics, and similar tools during your visit to the Website.
● From third parties such as payment processors, acquiring banks, fraud-prevention systems, and delivery providers.
3. Purposes and Legal Basis of Processing
We use your personal data to:
● process and fulfil orders, including delivery of CS2 items via Steam trade offers;
● communicate with you about transactions, updates, or support requests;
● secure, monitor, and improve the Website and services (analytics, debugging, fraud and risk prevention);
● meet our legal and regulatory obligations, including tax, accounting, AML/CTF, and payment scheme rules;
● enforce our Terms of Service.
Legal bases under UK GDPR:
● Contractual necessity (e.g. completing purchases);
● Legal obligation (e.g. AML/CTF, tax/accounting requirements);
● Legitimate interests (e.g. fraud prevention, service improvement, website security);
● Consent where required (e.g. marketing communications, certain cookies).
4. Sharing and Disclosure
Your personal data may be shared with:
● acquiring banks, card schemes, and payment processors (fraud screening, AML, chargeback handling);
● technical and operational providers (hosting, analytics, communications, customer support);
● Steam/Valve where necessary to complete trade offers;
● regulators, authorities, or professional advisers when required by law or to protect our rights.
We do not sell your personal data.
5. Communications
We use your email address to send:
● confirmations of orders and trades;
● service or security notifications;
● marketing communications, if you have opted in (you may unsubscribe at any time; service emails will continue where necessary).
6. Cookies and Tracking
We use cookies and similar technologies to operate the Website, remember your preferences, perform analytics, and support marketing.
You may manage cookies via your browser or, where available, our cookie preferences centre. Some functions of the Website may not work properly if certain cookies are disabled.
7. Your Rights
If you are located in the UK or EEA, you may have rights to:
● access, correct, or erase your personal data;
● restrict or object to certain processing;
● receive your data in a portable format;
● withdraw consent where processing is based on consent;
● lodge a complaint with your supervisory authority.
To exercise these rights, contact at support@vaultskin.net.
Our services are intended for adults aged 18 or over. We do not knowingly collect personal data from children. If you believe a child has provided information, please contact us so we may delete it.
8. Data Retention
● Transactional data, orders, and invoices are kept for up to six years to comply with tax and accounting law.
● Support correspondence is stored for as long as required to handle your query and maintain records.
● KYC/AML records are retained for a minimum of five years, or longer where financial regulations require.
● Cookies and analytics data are stored for their respective lifetimes or until you delete them.
9. International Data Transfers
Your information may be transferred outside the UK/EEA, for example where our payment partners or banks operate. When this occurs, we ensure appropriate safeguards, such as adequacy regulations or Standard Contractual Clauses, are in place.
10. Data Security
We apply technical and organisational safeguards to protect your data, including encryption and access controls. However, no system is entirely secure; you are responsible for keeping your login credentials confidential.
Certain transactions may be subject to automated checks by banks, payment providers, or fraud-monitoring tools. These may affect whether a transaction is accepted or declined. You have the right to request a human review of any such decision.
11. Third-Party Links
The Website may contain links to third-party sites not operated by us. We are not responsible for their privacy practices and encourage you to review their policies before sharing any information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through a form on the Website or at:
Email: support@vaultskin.net
We may update this Privacy Policy from time to time. Updates will be posted here. Continued use of the website after changes constitutes acceptance of the revised policy.